Returns & Exchanges
At Eyewearlabs, we want you to love your new frames, which is why we offer a hassle-free 14-day return and exchange policy for all our premium eyewear. If you are not completely satisfied with your purchase, simply follow our streamlined process to ensure your eyes get the perfect fit.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure the eyewear is in its original condition, including the protective case, cleaning cloth, and any authentication cards provided.
Secure Packaging
Pack the items securely in the original shipping box to prevent damage during transit and attach the prepaid shipping label provided via email.
Refund Processing
Once our warehouse team inspects the returned product, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing